Refund policy

How can I cancel an order?
An order can be cancelled before it is prepared for dispatch. Orders cannot be revised. If you want to revise your order, you must cancel it and place the order again. An order cannot be cancelled once it is shipped.

Can an item be exchanged or replaced?
No, items cannot be exchanged or replaced. If the product is defective, we can issue a refund once the product is delivered back to us.

How can I return an order?
Returns must be initiated within 7 days of the order being delivered. To initiate a return, go into MY ACCOUNT and click RETURNS. Our shipping and delivery partners will contact you and arrange a pick-up at your mentioned address at a time convenient for you. Packing instructions will be sent to your registered e-mail address.

Products must be unused, unwashed, unsoiled, without any stains or signs of having been tampered with. Products must have the original quality check seals/return tags/warranty seals (wherever applicable). Products must be free of damage and without any scratches, dents, tears or holes. Accessories and footwear cannot be returned or refunded.

PLEASE NOTE: Returns initiated after 7 days from the date of delivery will not be entertained.

I have changed my mind and would like to retain the product. What do I do?
Please connect with our Customer Care executives at +91 9810228930, 10 AM to 5 PM, Monday to Saturday (excluding public holidays) or write to us at info@khaabka.com.

When will I get my refund?
A refund, if applicable, will be initiated once the returned product has reached our warehouse and the quality check has been completed which should be completed with 48 to 72 working hours of product receipt. If accepted, the amount should reflect within 7 to 8 business days, as dependent on the bank.

What are the modes of refund available after cancellation?
For payments done via Credit Card or Net Banking, the refund will be administered through the payment gateway itself. The amount should reflect within 7 to 8 business days, as dependent on the bank.

I’m not fully satisfied with the products I’ve bought. What can I do?
If you have any problems with your order or come across any defects, we'll be happy to refund the amount. Please return all unused items with their original tags within 7 days of the order being delivered. To initiate a return, go into MY ACCOUNT and click RETURNS. For further information connect with our Customer Care executives at +91 9810228930, 10 AM to 5 PM, Monday to Saturday (excluding public holidays) or write to us at info@khaabka.com.

Terms & Conditions for Return

• Khaabka will not be responsible for any incorrect fund transfer against returns arising due to erroneous input by the customers. The customer bears complete responsibility for the accuracy of information provided.
• A refund will be issued only after the products are received at our warehouse and after quality checks are completed.
• Please make sure the packet is well-sealed before handing it over to our shipping and delivery partners.
• Khaabka follows a 7 days return policy. You can return the product within 7 days of delivery.